Privacy Policy
Trash Doctor (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use mytrashdoctor.com or contact us, how we use it, and your choices.
1. Information We Collect
We may collect information you provide directly, including:
- Name
- Phone number
- Service address
- Plan selection and number of bins
- Any other details you include in messages, calls, or texts to us
If you book online, that information is submitted through our booking form.
2. How We Use Your Information
We use your information to:
- Respond to booking requests and schedule service
- Confirm appointments by call or text
- Provide customer support
- Send service-related updates (for example, reminders or rescheduling)
- Improve our website and services
- Comply with legal obligations
We do not sell your personal information.
3. How We Share Information
We may share information with service providers who help us operate our business, such as:
- Web3Forms — processes booking form submissions and emails them to us
- Stripe — processes online card and wallet payments (Stripe receives payment details you enter on their checkout page)
- Website hosting (for example, Vercel) — hosts our website
- Domain / email providers — if we communicate with you by email
We may also disclose information if required by law, to protect our rights, or in connection with a business transfer.
4. Calls and Texts
If you submit a booking request or contact us by phone, you agree that we may call or text you at the number you provide about your inquiry, appointment, or service. Message and data rates may apply. You can ask us to stop promotional texts at any time by replying STOP or contacting us. Service-related messages about an active booking may still be necessary.
5. Cookies and Analytics
Our site is primarily a static marketing site. Your browser may automatically send basic technical data (such as IP address and browser type) to our host. We do not currently use advertising trackers. If we add analytics tools later, we will update this policy.
6. Data Retention
We keep booking and customer contact information only as long as needed to provide service, maintain business records, resolve disputes, and meet legal requirements.
7. Security
We take reasonable steps to protect information we receive. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
8. Children’s Privacy
Our services are intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13.
9. Your Choices
You may request access to, correction of, or deletion of personal information we hold about you by contacting us. We may need to verify your request. Some information may be retained where required by law or for legitimate business purposes (for example, completed service records).
10. Contact Us
Questions about this Privacy Policy or your information:
- Phone / text: (469) 742-1073
- Website: mytrashdoctor.com
11. Changes
We may update this Privacy Policy from time to time. The “Effective date” above will be revised when changes are posted.